IBM is replacing Xerox as the manager of the tolling systems TXDOT maintains and that process also was wrought with billing confusion. The switch in billing and subsequent confusion and outcry is not new. Of course, the tolls started posting a couple days later, so I think she just wanted to get me off the phone.” I called them, and they said that tolls would be waived until the end of the month. “To top it off, I called EZTag, and they didn’t provide any answers and directed me to TXTag. “I’m not recovered from the last time,” Parker said. “Mostly, it’s an annoyance, but depending on when and for how much it hits me when they finally post, it could be bad,” Parker said, noting he has been furloughed twice from his job managing a restaurant. He said he expects about $100 in tolls from December to show up on his account soon. Parker, 38, has an EZTag and uses the Grand Parkway frequently to and from his Cypress-area home. “I had noticed that tolls weren’t posting and tried to keep up with tracking it, but at some point I lost track,” Adam Parker wrote on Twitter.
Toll tag tx drivers#
Meanwhile, drivers said that toll use from November and December started trickling in earlier this month. TxDOT officials said they could not provide an up-to-date count of TxTag users in the Houston area, but said most holders of the TxDOT-issued tags are in central Texas, primarily in the Austin area. Officials Monday struggled to even categorize the extent of the problem or how much in tolls could be outstanding. She deferred to state officials in terms of when most of the charges are expected to post, but said HCTRA “will work with customers to address concerns as well as resolve any account related issues.”
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“Due to the ongoing delays, we will continue to update all customer account messaging on this matter.” “EZ Tag customers may also pre-fund their account, in order to minimize the number of rebills needed upon TxDOT’s posting of the transactions,” Sibrian wrote. In a statement, HCTRA spokeswoman Roxana Sibrian said the agency is urging drivers to monitor their accounts so they know when transactions begin posting. TxDOT has not responded to questions submitted midday Monday. EZ Tag users have not been warned of the pending charges, which would apply only to any unbilled trips along the Grand Parkway. Officials warned TxTag holders of the flurry of charges last week, noting some frequent users could see repeated replenishments of their toll balances charged to credit or debit cards.
That could add thousands more local drivers that could be affected. The billing issue could extend to EZTag customers with accounts with the Harris County Toll Road Authority who use the Grand Parkway, which is maintained by TxDOT. They now are catching up on both assessing charges to existing accounts, and sending out invoices to drivers who owe tolls from the winter. While the systems on the roads were taking in the tolls, officials said the billing stopped.
TxTag users, the toll tags issued by the Texas Department of Transportation, stopped being charged for tolls in mid-October, as the state transitioned to an IBM subsidiary for all its billing systems. More than 2.2 million toll road users in Texas should take a look at their credit cards or bank statements closely, as a backlog related to changing billing systems is poised to cause some surprises. Brett Coomer, Houston Chronicle / Staff photographer Show More Show Less Vehicles drive southbound toward the exit off the Grand Parkway near Interstate 69 on July 24, 2019, in Sugar Land. Michael Ciaglo, Staff / Houston Chronicle Show More Show Less 2 of2 A construction worker clears the median under a toll gantry on a portion of the Grand Parkway on Nov.
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